Frequently Asked Questions
In this section we have listed out the most common questions we get asked about our system. For more detailed answers please call us.
Field Service is the delivery of a service by a business that requires the service to be delivered away from the head office or local office of the business.
Typical Field Service providers include Utility Companies, Transport Companies, Distribution Companies, Telecoms Installers and many more industry sectors whose employees work away from office.
As telecommunications and smart devices have developed into rapid delivery mediums over the last fifteen years business enterprises have sought to gain a competitive advantage by streamlining how their business operation is managed.
GoodMove’s software package takes advantage of these technology advances by allowing businesses to transition away from paper and verbal based job control to a system that means that all jobs are managed through electronic communication between the office administrators and the field service operatives.
GoodMove not only schedules each field employee’s daily and weekly work rota, but it also makes sure that he is properly provisioned by monitoring and replenishing warehouse and van stock and also offers a range of additional modules designed to ensure that all the peripheral requirements surrounding field service (including Health and Safety, Risk Assessment, Vehicle Checks and Payroll/Account Integration) are all contained in one highly advanced software system.
Goodmove utilises Smart Technology electronic communications to cut down on the time needed by Field Employees to obtain their jobs and cut out endless paperwork.
This frees up more time for Field Employees to work productively.
The technology can also be used to track stock and inventory assets.
The scheduling and asset control data created by the system can then be used to automatically create invoices, update payroll and accounts and create customer and asset histories all stored on the Goodmove system.
The scheduling administrator uses GoodMove’s dashboard to create new clients. The system allows a large amount of client details to be stored including assets and technical information. Once a new client has been input into the system the scheduler can schedule multiple jobs for the client at different dates in the future and he can allocate and schedule employees to carry out the work.
The system buffers the work and only sends out the job to the scheduled employee’s smart device when he is due to carry it out. This cuts down on the amount of jobs held on the smart devices at any given time.
All jobs, once created, are displayed on the GoodMove calendar and this gives the administrator full oversight over all scheduled jobs, by day, week or month and by employee. The calendar has smart functions which allows a job to be rescheduled by dragging it from one employee to another or from one day to another. This makes re-scheduling jobs a very simple process.
Traditionally field employees would have to attend the office to obtain their job schedules before commencing work and return the customer signed sheets when the assigned jobs are complete. GoodMove eliminates this as the employee’s smart device has all the job information sent to it before the employee commences work.
As the employee works through his jobs during the day he updates the job status on the smart device which automatically updates the server back at the office. Once each job is complete the device sends back the captured client signature, job completion details and any photos taken of the work and the job can then be electronically invoiced.
The GoodMove console used by the scheduler displays a full list of all jobs currently scheduled. The jobs are initially marked “Scheduled”.
When a field employee commences a specific job the system is updated and the job status goes to “On-Site”.
When the employee completes the job and sends back the job report the job status goes to “Complete”.
When the job is invoiced the job status changes to “Invoiced”.
The scheduler is at all times fully aware of the exact status of all jobs simply by monitoring his console.
In addition, he can click on any job to obtain more detailed job status information.
The employee can use a laptop, tablet or smart phone.
For security purposes the employee’s device must be registered with GoodMove and the employee must input a code and password on his device which is unique to him.
If someone else attempts to download jobs using the same codes but on a different device the system will reject the download request.
If the employee is using a smart phone or sim-enabled tablet he can download his jobs anywhere where mobile phone service is available.
In addition, where smart devices have not been deployed, the employee can receive his schedule by email.
When the employee downloads his jobs he sees a list of his appointments as they have been scheduled.
By clicking on any job he will see the full details of the job including full address, contact numbers, job type and any instructions necessary to complete the work. The details also include the time slot that the customer has been advised of.
The app also contains several further sections that allows the employee to update the progress of his work.
Technical Data Measurements and Pre-Checks
Here at GoodMove we provide customers who need to record technical data or performance measurements with a pre-populated section designed to store the data they need to record. The employee can record the performance data of the plant he is due to work on and can re-record same after his is finished.
GoodMove’s stock module tracks stock from delivery into the warehouse. It then tracks individual stock items as employees vans are provisioned. This allows the location of all stock to be tracked from warehouse delivery to installation. When a field employee uses a stock items he enters its usage in the parts section and this transfers it from a parts items to a sale item which appears in his job report.
When the employee completes his work he records what he has done in the Activities section of GoodMove. once completed the activities will automatically form part of his job report.
Using the smart device camera the employee can take images of his work before he starts and after it is completed. The images automatically form part of his job report and will remain with the job when it is sent back to the office.
Line Test Requests
In certain circumstances the employee may need to have remote tests carried out by engineers in the office. Phone line connection tests are a typical example. These test can be automatically requested using GoodMove and the result will be returned to the device allowing the employee to complete the job or check something if the test is not satisfactory.
Based on the foregoing inputs GoodMove will pre-populate a Job Report which the employee is then required to complete by filling in a description of the work done, problems encountered and confirmation that all is in order. Once this is done the engineer can sign off on the job and can obtain customer signature on the smart device. In addition if the company allows him to collect payment the Labour Activities and Stock Usage will allow the generation of a VAT invoice to allow payment to be collected from the customer. Where this is not required the report will list the labour and materials without pricing.
Once the employee completes the job on the smart device the GoodMove remote app will send the job back to the office while he travels to the next job. If his device has a mobile connection the job will go straight back however if the device is out of coverage the job will be held and sent back once a mobile or wi-fi connection is established.
The office scheduler knows the job is complete when its status on his system goes from “in-progress” to “complete”. This allows the scheduler to see the exact stars of all his jobs and the live progression of jobs throughout the day. It also allows him to see potential problems where an employee is running behind schedule and needs some of his work re-scheduled.
The returned job, including the engineer’s report, photographs and signatures is automatically stored in the customers account and forms a permanent record of the work done. In addition the job is placed in the invoice buffer and can either be immediately invoiced electronically or batched for later invoicing. The invoice created contains all the information created as the work was done and the invoice itself is created by the system in Pdf Format using a pre-designed invoice format using the business headed paper as its basis. In addition the invoice can be automatically sent by email to the customer and proof of delivery information including signatures and photos can accompany it.
The invoice is then posted to the companies proprietary accounts system and automatically updates the sales ledger. Stock usage updates the warehouse records and labour expended can also be used to update the payroll system.
Orders are scheduled by the scheduler on the system and the orders are sent to a terminal in the warehouse where staff pick and pack the goods for delivery.
The driver gets his delivery schedule on his smart device. This gives him the name of the customers, the route and a schedule of the goods to be delivered at each destination.
The driver loads his van and checks off same with the goods scheduled on GoodMove and commences his delivery run.
At each delivery point the driver delivers the goods and the system presents him with an electronic delivery docket which he can amend if good have been damaged in transit.
The driver obtains proof of delivery signature on the smart device and the delivery details are sent back by the smart devices as the driver continues to the next destination.
Completed deliveries are then checked by administration and any shortfalls are then re-scheduled for delivery.
Returns can be uploaded on the smart device prior to signature.
Essentially all other GoodMove functions are the same as a service/maintenance operation.
We understand the importance of the weigh-bridge to bulk goods carriers such as aggregate distribution, waste management collection, bulk liquid and grain distribution.
Provided the weigh-bridge has a suitable data-port (which most modern ones have) GoodMove can import the weigh-bridge data and the smart device delivery docket can show the weight of the goods orders and the actual weight recorded by the weigh-bridge.
In the event that the weigh-bridge does not have a suitable data port the data produced by the weigh-bridge ticket can be manually input into GoodMove.
GoodMove is ideally designed for your type of business.
As you acquire a machine it is registered on GoodMove as an inventory item.
Its delivery to a customer is recorded and all subsequent maintenance, replenishments and data from the machine are recorded by the engineers and stored on the machines inventory file.
The systems provided a complete history of all actions from acquisition to disposal.
Yes. The system is designed to allow electronic transfer of incoming orders either individually or in batches.
Yes. GoodMove identifies incoming orders and will schedule the work based on what the call centre operatives have agreed with their customer including time and date of call and goods to be supplied.
The system also allows the Call Centre to interrogate GoodMove over job status and scheduling which allows them to liaise with their customers based on live information.
Stock control is a fundamental part of any business and the most important issue is to accurately report stock levels in the warehouse and issued to employees.
The system gives complete stock control as it treats each employee’s vehicle as a stock centre and the smart devices report back to the central server when stock is used thereby allowing stocking levels throughout the business to be accurately monitored.
Any photograph taken on the smart device that the Goodmove app is loaded on can be uploaded and send back with the Job Completion Sheet.
Photos taken of a job can also be stored on the smart device and uploaded to the app. This allows for the selection of the best photos.
Using the Smart Device’s edit functions, photos can be edited or annotated with descriptions before being added to the Job record.
Once a photo is attached to a particular job it will remain as a permanent record of that job once the job is received back.